Privacy Policy

Last updated: 26 April, 2023

01 Overview

This Privacy Policy gives you information about how collects and processes your personal data when you use our services, including any personal data you may provide through the platform and on our website.  It also includes information about your privacy rights.

02 Changes to the Privacy policy

We regularly review and update our privacy policy to ensure that it accurately reflects our practices and any changes in legal or regulatory requirements. We will notify you by posting an updated, date-stamped version of this privacy policy on our website. If we make changes that materially alter the privacy policy, we will provide notice to you in accordance with applicable law. We encourage you to review this privacy policy periodically to stay informed about our collection, use, and sharing of your personal data.

03 Personal Data

“Personal Data” means any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our services (e.g. IP address).

We may collect, store and use the following kinds of information and Personal Data:

General data: Information and Personal Data about your related to your visits and use of our website and platform. This includes data related to your computer, such as IP address, geographical location, browser type, length of visit, and number of page views etc.

Any information that you choose to share through our website, including:

Identity/Verification Information: Information that you provide to us when you register with us on the website or platform, and when you subscribe to our website services and email notifications. The Personal Data we collect includes your first and last name, email address, and phone number. This information is necessary for us to provide the services you requested and to communicate with you regarding our products and services.

Transactions data: Information on transactions that take place between you and us on this website, including details related to any purchases of goods or services that you make. Among with general data, we may collect such information as contact information (first and last name, title, telephone number, email, address, postcode etc.); information relating to your enquiries made to clinics or relating to your reviews left about clinics. We may also collect data regarding phone call and call recording, email communication data or data from messengers such as WhatsApp, Telegram etc. if the communication was made by using our services or platform.

04 Collection of Personal Data?

We collect your Personal Data directly from you when you:

  • interact with us over the phone, online or in person;
  • contact or leave a review for a clinic on our website;
  • register on our website or platform
  • participate in surveys or questionnaires;
  • attend a event;
  • subscribe to our mailing list;
  • apply for a position with us as an employee, contractor or volunteer;

We may also receive your data from clinics and doctors who placed this information on our platform.

05 Usage of Personal Data?

We use Personal Data for many purposes in connection with our functions and activities, including the following purposes:

  • improve the quality of the services we offer
  • provide public feedback about the clinics and doctors you reviewed,
  • initiate inquiries with the clinics and doctors you personally selected for contact,
  • marketing and research purposes;
  • improve our platform and website features;
  • deliver to you a more personalised experience and service offering.

In addition, we may provide statistical information about our users to other companies, without revealing any Personal Data. We also have systems in place to allow us to view which inquiries made through our system receive responses. However, we restrict who can view the content of these responses.

We also collect feedback about our own services from independent third-party companies.

06 Disclosure of Personal Data to third parties

We may provide your Personal Data to the third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • clinics and doctors that you have personally selected either via the website or through communication with our support team. Please note that we will share only the information you have provided.
  • our marketing providers;
  • our professional services advisers;
  • to the public authorities in response to their lawful requests or in regard to any legal proceedings or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights.

07 Using Personal Data for marketing purposes

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. You may opt-out of receiving marketing communications at any time by contacting us. We will not contact you for marketing purposes if you have opted out.

08 Advertising

Where allowed by applicable law, we may use and share your Personal Data or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you.

09 We do our best to protect your Personal Data

We will not keep your Personal Data for longer than we need to. In most cases, this means that we will only retain your Personal Data for the duration of your relationship with us unless we are required to retain your Personal Data to comply with applicable laws, for example record-keeping obligations.

To ensure the safety and security of your Personal Data, we take appropriate measures to prevent unauthorized access, alteration, or misuse. Our website employs HTTPS for the secure transmission of data from your browser to our servers. All Personal Data that we collect from you or that you provide to us is stored on our secure servers. Access to sensitive data is limited, and such data is encrypted to prevent unauthorized access. In cases where personally identifying information is used for testing or training purposes, it is anonymized.

You also have a lot of additional rights provided by the applicable laws, such as the right to have your Personal Data erased or to object to processing of your Personal Data under certain circumstances. For example, you may request to erase your Personal Data collected by us if it was unlawfully processed, provided that applicable law does not provide otherwise.

It is important to note that if you believe that the processing of your Personal Data infringes an applicable law, you also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work, or place of alleged infringement

If you would like to exercise any of your rights in relation to your Personal Data that is processed by this website or platform, you can contact the company. Please note that the company has one month to respond to your request.

10 Cookies

We and our third-party partners may collect Personal Data using cookies, which are small files of letters and numbers that we store on your browser or the hard drive of your computer.

You have the option to refuse the acceptance of cookies, although this may negatively impact the usability of many websites, including our website.

For more information about cookies and other tracking technologies we use, please see our Cookies Policy.

DISCLAIMER: we are not responsible for the privacy policies of third-party websites or the actions of such site operators, including the collection or use of your Personal Data. We encourage you to read the privacy policies of these third-party websites before disclosing your personal information. This privacy statement applies solely to information collected by this website.